Our Customers Tell Our Story
We all know what it feels like to experience great service. Whether you are dining out with family, enjoying a special tour, or got a sharp haircut, each of those experiences is better if we come away with a lasting impression of genuine care. In exceptional cases, we share our experiences with others. That basic concept is what built our reputation and our Company. We work hard to earn the kind words and recommendations of our customers. We always will.
Wow. We like the way you guys work. You’re very responsive and seem to know how to get things done. I also wanted to let you know the guys at the site were really impressed with your delivery operations. They are hard to impress, so good job.
I wanted to take a moment to commend your crews for their perpetual professionalism as they facilitate our safe boarding onto oil tankers while offshore.
Your Captain’s always make sure the approach is safe, that an adequate lee is created and the accommodation ladder arrangement is sound. When things are not quite right – they work directly with the ship to make sure things are corrected! We have never been put into an awkward/unsafe position because of each Captain and their genuine concern for our safety.
Further, the deckhands help us board by stabilizing the ladder and more importantly when we are climbing down, they loudly count out the steps so we know we are getting close to the launch – they are awesome!
As the direct supervisor of the USCG teams that rely on PAC TUG for safe transit/transfer offshore, I wanted you to hear from me directly how great of a job your captains and deckhands are doing in keeping us safe!
LT MIKE SPADAFINO
Chief, Foreign Vessels & U.S. Facilities
I found some amazing ships at the Pacific Maritime Group in San Diego, who run tugboats and giant barges, service oil platforms, and do stuff for the Navy. It’s serious business. I just knocked on their door and said, ‘Hey, can I borrow one of your gigantic ships? But they’d seen the show and they know who I was, and the doors swung wide open. Those guys are incredible.
Big Wave Communicator
Your Godzilla new crane and super professional crew did great! Better than ever seen here on Midway.
You are on Midway’s Costco Card preferred vendor list!
Chief Engineer, USS Midway
I just wanted to say thank you very, very much for all your assistance in this endeavor. Overall it went extremely well and we obtained invaluable data [for our project]. The Captain and crew were outstanding hosts and worked with us on complex test scenarios to ensure that what we desired to do was conducted in a safe manner. And what we were doing was, well, pretty out of the ordinary. Overall though, the event was a resounding success for us. This was only possible due to the assistance and oversight from your professional crew who went out of their way to ensure our needs were addressed particularly when it got a little dicey out there. Thanks again, and please pass to the crew how much we appreciated their expertise and professionalism.
JAMES R. HOUSTON
[The company] performed all aspects of this project in an exceptional manner. Pacific Dredge has proven themselves as a top notch organization and I look forward to working with them again. Given what I know today, [. . .] I would recommend them for similar requirements in the future.
US Army Corps Resident Engineer
Good afternoon Mr. Jellison and Mr. Westmoreland,
My name is Jonathan Sanglerat, I work for the City of Petaluma Department of Public Works and Utilities as an Engineer. I am emailing you this afternoon because I wanted to send an email of appreciation to your company for the dredging and for the support provided by your team to the City of Petaluma. Specifically, I wanted to commend the efforts of Matt MacArthur and Scott Hammond for the amazing support and teamwork they displayed during the project. There was a collaborative effort to keep the dredging operations moving forward efficiently, and Matt and Scott in particular helped in that effort. Dredging the Petaluma River came with many challenges and both Scott and Matt worked in tandem with the City to help us to satisfy the regulatory agencies putting pressure on the project as well as helped to keep the project running smoothly and on time. I also wanted to note that this afternoon I did a final walkthrough of the project site to inspect the trails following the completion of the dredging, and I am pleased to report that Scott did a fantastic job restoring the Shollenberger trails to their original condition. It was a pleasure to work with Scott and Matt on this project and we hope that Pacific Dredge will submit a bid for our future Marina Dredging project anticipated for 2021.
Please let me know if you have any questions.
“The tenacity you demonstrated in completing the O’Kane SLAD work is noteworthy and greatly appreciated. Troubleshooting a system while trying to get the ship underway generally lends itself to chaos. This one was no different. Planes changed by the hour and sometimes by the minute, but thanks to your determination and dedication to task the USS O’Kane is able to put out to sea.”
“…As Partners in Safety with Shell, your crews have demonstrated your willingness and enthusiasm (safety is not Silent) to embrace all the Crowley Management Systems, and Shell HSSE/Operational Procedures. You have implemented these into your daily activities demonstrating that you do indeed operate exceptionally well…”
Manager, Project Operations
“…I have to tell you, it’s been a long time since I’ve seen an organization like yours that is so committed to the coordination it takes to make these types of operations successful. I’m truly impressed with the flexibility and reliability that your staff bring…”
LCDR JEFF YACKEREN
“Thank you for your time and support during the Port of San Diego’s Working Waterfront Weekend. Thanks to everyone’s coordination and hard work, the Port community was successful in celebrating the business and workers of the maritime trade and industrial enterprises on San Diego Bay…The segment that you were interviewed in for KUSI’s broadcasting was both engaging and informative…We deeply appreciate your contribution and look forward to other opportunities to work with you to engage the community!”
President/CEO, Port of San Diego
“Thank you for the outstanding support provided during midshipman operations 2012…The professionalism, seamanship, and marine services provided by the captain and crew of Craig G were superb. The Craig G team safely transferred over 276 midshipman on and off Alabama and transported over 100 Alabama crew members to to San Clemente Island (SCI for the rare opportunity to have some liberty ashore…Additionally, Craig G’s logistical support in provided parts and food as well as willingness to receive ship’s refuse directly contributed to crew morale…”
CDR B.B. TERRY SENDS
“… Congratulations! You have received an overall satisfactory performance on your recent completion of the USS Thach… Once again, congratulations on a job well done!”
Manager Repair Purchasing
“I would like to take this opportunity to commend your employees for your assistance during the recovery of the downed F/A-18 aircraft at Naval Air Station North Island.
From the instant your company was notified, the PTS team of Jack VanZandt, Steve Frailey, Bob Kinsella and Patrick Neal brought their significant diving and salvage expertise, as well as first-rate equipment, to bear on the recovery effort. without their timely and professional assistance, the task would have been long, arduous and fraught with difficulty.
Again, thanks to your entire team for their efforts in the recovery of this valuable asset. i wish pacific Tugboat Service all the best in the future.”
Captain, U.S. Navy
…”Due to your leadership and your company’s professionalism, Santa Barbara Harbor remains open to vessels ranging from U.S. Coast Guard cutters to deep-draft sailboats, tour boats, commercial fishing boats and more, all of which support our working harbor and local economy. We look forward to sharing what we learned on the tour with our Harbor Commission colleagues and interested members of the public.”
BETSY A. CRAMER, MERIT McCREA, and JOHN STEDMAN
Santa Barbara Harbor Commission
Pacific Dredging did a terrific job dredging our 47 boat slip Portofino Cove Marina in Huntington Beach California. They were professional and efficient. The crew kept our docks clean and damage free during the one month dredging project. They came in on budget and on time. Highly recommend Pacific Dredging.
Portofino Yacht HOA President
“Appreciation from Travis Saam of NASSCO for our work on the discharge of the M/V Melbourne Spirit. PTS provided tug service and barge rental to support the offloading and delivery of hatch covers and lashing bridges for a ship being constructed at NASSCO.”
General Dynamics – NASSCO
“In many years of travelling to different ports around the world, we have have used countless numbers of launches to ferry the crews and military personnel to and from the ship. The launch service provided by Pacific Tugboat Service was the best, most professional service we have ever encountered.
The Captains and crew provided first class service from start to finish. They went far beyond the norm when it came to handling passengers, crew and military personnel changes, baggage, stores and trash. They safely and expeditiously made many heavy lifts with the crane wire change outs and engine room parts and spares. The Captains were very skilled in handling the launch and the crews were very conscious of safely handling passengers. Given the amount of passengers and lifts, they always maintained their schedule, which is really quite remarkable.
The launch boat performed flawlessly. The launch was in fantastic material condition. It has been essentially rebuilt inside and out…the crane saved us tens of thousands of dollars… The trash removal was always handled quickly and efficiently. Big kudos to for this less than glamorous task.
From myself and the crew of the Lopez, please extend a big thank you and well done.”
CAPTAIN HARRY BOLTON
Master, USNS 1st LT Baldomero Lopez
The Crew displayed exemplary competence in their duties and were always aware that we were in the care of consummate professionals. Even in an unfamiliar environment we never ha concerns regarding our safety or for the condition of our assets, whether we were dockside or at sea. Moreover, there was never a moment that we didn’t feel like guests instead of customers…”
System Test IPT Manager
“During Operation Pacific Horizons, the Pacific Tug team assigned to the USNS DAHL was part of the impression given out of not just the Navy but also the Marine Corps, Military Sealift Command and the Vessel during a variety of tours given to various VIP’s. Your crews stepped up and did what was needed for us to succeed…the deck crew was professional and the drivers never scratched the paint. The positive impact they had on several visiting command’s perception of events was priceless as the entire boat team was outstanding…”
“Thank you folks at Pacific Tugboat Service for your help before and during Phase 1. your company expertise and knowledge of the Navy system and the personalities involved enables us to successfully complete a difficult test which had never been tried before under these circumstances. Everyone was most professional and helpful, even in pouring rain.”
Senior Program Manager